Salesforce Business Analyst Certification Course
Accelerate Your Salesforce Career
The material in this course and earning the Business Analyst certification is a game-changer for a salesforce career! Almost every role uses the skills that are taught in this course.
This course is 100% in Lighting Experience and is updated all the time with each new exam release! You can also rest assured that it will also help you in learning best practices for your day-to-day as a Salesforce Business Analyst.
You do not need any experience for this course. However, to take the Salesforce certification exam, you must be a certified Salesforce Admin.
We are constantly improving our courses and will be adding video lectures in the near future
Purchase now to get the discounted price!
About Our Course
Example Curriculum
Introduction
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Foundations of a Business Analyst
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after you enroll
Customer Discovery
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- Introduction to Discovery (0:26)
- What is discovery? (6:47)
- Journey Mapping (4:55)
- Build a Journey Map (11:14)
- Engaging Stakeholders (8:07)
- Centers of Excellence (4:25)
- Documentation (4:13)
- Overview of Elicitation Techniques (2:42)
- Whiteboarding (4:52)
- Interviews (4:26)
- Observation (4:35)
- Requirements Workshop (3:32)
- Surveys (3:30)
- Create a Dev org (2:43)
- Salesforce Health Check (2:49)
- Customer Discovery Key Terms not Covered Thus Far (2:15)
- Customer Discovery Practice Question Walkthrough (3:58)
- End of Section Quiz Questions: Customer Discovery
- End of Section Quiz Questions Answers: Customer Discovery
Collaboration with Stakeholders
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after you enroll
- Introduction to Collaboration with Stakeholders (0:51)
- Trust (5:43)
- Developing a Positive Relationship (2:53)
- Influencing Styles (8:39)
- Sales Enablement (4:12)
- Content Strategy (7:03)
- RACI (5:29)
- Demos (2:49)
- Demo Strategies (3:23)
- Capability Models (2:30)
- Improving User Adoption (4:51)
- Stakeholder Analysis (5:18)
- Enterprise Analysis (2:37)
- Strategy Analysis (2:04)
- Stakeholder Wheel (1:46)
- Collaboration with Stakeholders Key Terms not Covered Thus Far (5:41)
- Collaboration with Stakeholders Practice Questions (4:36)
- End of Section Quiz Questions: Collaboration with Stakeholders
- End of Section Quiz Questions Answers: Collaboration with Stakeholders
Business Process Mapping
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after you enroll
- Introduction to Business Process Mapping (0:38)
- Process Mapping (4:14)
- Detailed Process Map (5:23)
- Diagramming Essentials (4:55)
- V2MOM (11:24)
- Universal Process Notation (12:07)
- SIPOC (6:32)
- Value Stream (10:57)
- Entity Relationship Diagraming (3:35)
- Gap Analysis (4:10)
- Business Process Mapping Key Terms Not Covered Thus Far (3:12)
- Business Process Mapping Practice Question Walkthrough (4:48)
- End of Section Quiz Questions: Business Process Mapping
- End of Section Quiz Questions Answers: Business Process Mapping
Requirements
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after you enroll
- Introduction to Requirements (0:40)
- Agile Development Strategies (16:46)
- Scrum (11:35)
- Kanban (7:07)
- Jobs to be Done (5:05)
- Brainstorming (3:36)
- Document Analysis (3:14)
- Focus Group (4:16)
- Interface Analysis (7:37)
- Prototyping (4:46)
- Questionaires (4:18)
- Setup Audit Trail (3:06)
- Functional Requirement Specification (6:29)
- System Requirement Spefication (4:06)
- Statement of Work (6:10)
- Minimum Viable Product (4:56)
- Requirements Key Terms not Coverd Thus Far (4:20)
- Requirements Practice Question Walkthrough (4:25)
- End of Section Quiz Questions: Requirements
- End of Section Quiz Questions Answers: Requirements
User Stories
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after you enroll
- Introduction to User Stories (0:41)
- Basics of User Stories (3:58)
- Components of a User Story (7:28)
- Acceptance Criteria (5:21)
- Definition of Done (3:48)
- Acceptance Criteria vs. Definition of Done (2:37)
- Practice Writing User Stories (10:11)
- Git/ Version Controll Software (8:32)
- User Stories Key Terms not Covered Thus Far (1:06)
- User Stories Practice Question Walkthrough (4:40)
- End of Section Quiz Questions: User Stories
- End of Section Quiz Questions Answers: User Stories
User Acceptance
Available in
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after you enroll
- Introduction to User Acceptance Testing (0:51)
- What is User Acceptance Testing (4:11)
- The Business Analysts Role in UAT (3:58)
- Keeping UAT on Track (4:02)
- Types of Tests (3:23)
- QA Testing (3:20)
- Stress Testing (4:28)
- Test Cases (4:43)
- Go/No-Go Release Decisions (4:39)
- User Training (3:31)
- Change Set Development (3:20)
- Package Development (3:54)
- Org Development (2:29)
- User Acceptance Key Terms not Covered thus Far (3:41)
- User Acceptance Practice Question Walkthrough (4:51)
- End of Section Quiz Questions: User Acceptance
- End of Section Quiz Questions Answers: User Acceptance
Conclusion
Available in
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after you enroll
Practice Exam
Available in
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after you enroll